1919 Boston Post Road
P O Box 388
Guilford, CT 06437
Phone: (203) 453-1382
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"A COMPANY THAT'S ALL ABOUT THE PEOPLE"
Susan Gustafson, President of Ratner CompaniesIn 2007, Susan Gustafson was appointed President of Ratner Companies, the parent company of Hair Cuttery. Drawing on more than 25 years of marketing, merchandising and sales experience, Susan manages Hair Cuttery’s day-to-day business and helps to develop the company’s strategic growth initiatives. Her focus continues to be fulfilling the vision established by Dennis and Ann—a company dedicated to results through a true appreciation and value of its people.
As president of Hair Cuttery, a company that believes in leadership rather than management, Susan helps to bring out the best in all associates through listening, mentoring and guidance. She also continues to drive the implementation of WOW Service, the client-focused service model in Hair Cuttery salons designed to achieve positive and memorable client experiences. Together, Dennis, Ann and Susan, provide the leadership necessary for the continued growth of Hair Cuttery.
To be a company of happy people
The commitment to WOW and delight every client and our associates in a way that creates loyalty
Self Confidence is believing in yourself, embracing change and acquiring the skills and training necessary to excel at any challenge which results in personal and professional growth.
Building Relationships creates partnerships through trust, consistent communication and follow through on commitments necessary to achieve a win for associates, a win for clients and a win for the company.
Teamwork encourages open communication and active participation from all team members towards a common vision resulting in greater effectiveness, efficiency and fun.
Quality of Life is balancing life and work demands and nurturing personal and professional growth, resulting in a win-win-win.
Integrity means always processing our actions through our value system and owning and learning from our mistakes with accountability to fellow associates, clients, suppliers, and most importantly ourselves.
Communications is fostering open and honest exchanges of information and ideas so we all have a voice; utilizing new technologies and trends to ensure communications are trendy, accurate and impactful.
Accountability is acting as a representative of the entire organization and its culture by taking ownership of our individual work; committing to quality and integrity at all times.